About a month later, the player came back because they were still missing the final payment of $2,500 that was processed or confirmed never. The casino didn’t respond to the player’s reopening of the complaint at all. We believe it was just delayed and the player received all the money.
- The player complained concerning the casino not replying to him at all.
- Finally, in his last update, he said he had been contacted about a possibility to be paid via Bitcoin payment method.
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- Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts.
Daniel requested few withdrawals and sent in requested documents for verification and didn’t receive any reply nor the amount of money from the casino. This was his second try to withdraw his winnings.
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There is absolutely no final answer whether the player received the payment or not and the entire case is still unresolved. Extremely long withdrawal process while the case had been under the investigation. The ball player requested three withdrawals in the quantity of $6,251 and sent the documents for verification. Later on, they were informed that the payment was on hold and the account is under the investigation.
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The player complained about this casino for the second amount of time in a row. The casino began to pay the player in payment installments but stopped after two months.
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After wagering, the player attempted to withdraw $100, and chat again confirmed this was OK. The complaint was taken to the mediator and the casino responded that there is no record of the player contacting support before utilizing the chip. The player didn’t receive their winnings of $2,000 over a month following the request which had been approved for. The casino became irresponsive to the mediator and the ball player.
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This is because it is not uncommon to see casinos that block off players who abuse their support channels. This is not to mean that everyone with support-related complaints abused the support service; rather it’s a conclusion for the casino blocking off some players. However, if you’ll rather receive instant responses, you can ue the live telephone and chat service. A fortunate note about these services is that they are available at anytime of the day (24/ 7).
$30,000 which started to being paid in payment installments and charged a processing fee of $40. The player submitted a complaint and the casino promised to keep paying the regular $2,every month and charge nothing 500 payments. We believed that both relative sides found a solution and the case was resolved.
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Delayed Payment With A Problematic Verification, The Player’s Account Got Locked
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The casino didn’t cooperate in order to resolve the player’s public complaint and there have been no further updates since then. The casino didn’t self-exclude the player plus they could actually make more deposits and lose more income. The player asked to obtain self-excluded from the casino and they did acknowledge their request via email.
Casino accommodated the player with an alternative way of payment after this incident. The ball player received $1,000 but they were still missing the final $700. The player passed their account verification but the casino wouldn’t allow them to withdraw their funds.
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No reply from the player about the actual status so far, he has probably received the money. The player requested a withdrawal of $1320 via wire transfer however the casino didn’t accept both of the player’s bank accounts. The player agreed but hasn’t received any updates regarding his request since that time. The player complained that they had been looking forward to the withdrawal request to be used in their bank account for months. They said the
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He previously several unpaid requests pending on his account, which have been approved already. He complained he had to hold back weeks or months for his withdrawals even. The casino replied to his complaint and informed him about his next incoming payment. A chat was provided by The player transcript with the casino support confirming sending money to the processor.